Customers are important to us, and sales income is an important element in our work of promoting traditional music, song and dance. We will always endeavour to keep customers happy, to supply them with the right goods at the right price within an agreed timescale. If errors occur, we will do our utmost to put things right. Please also see our terms and conditions below and our privacy statement
Telephone +44(0) 20 7485 2206
All calls charged at national/local rate depending where you call from. Use this number from 9.30am-4:45pm Monday to Friday. The lines are not open on Saturday and Sunday.
E-mail firstname.lastname@example.org if you have a problem... If it is a straightforward problem such as incorrect goods delivered, late delivery or damage on arrival, please telephone or e-mail us, whichever is convenient and we will do our best to resolve it with the minimum of delay and with the minimum of fuss - it only takes one dissatisfied customer to undo the work of 10 satisfied ones!
Our complaints procedure is very uncomplicated - this is the way to approach it:
1. Contact us by which ever method suits you best. We shall endeavour to find a resolution within 24 hours and keep you informed that is exceeded
2. If the problem is not resolved to your satisfaction or an agreement on the best way forward could not be achieved, write to:
Chief Executive, EFDSS
Cecil Sharp House
2 Regent's Park Road
LONDON NW1 7AY