Browsing the Catalogue
Please feel free to browse our catalogue under the various Category headings. When you select an item you will shown additional details, where available, about the product (e.g. CD listing, list of dances/tunes, brief synopsis of book) Adding to & amending your shopping cart Adding an item to the cart
When you have found what you want to buy, click on 'Buy now' or 'Add to Cart' to add the product to your shopping cart. You can always remove the item later if you decide not to buy it. You can continue to add items to your cart or proceed to checkout to complete your purchase. Changing what's in your shopping cart
When you have selected more than one item you can see your shopping cart items, quantity and total. You can change the quantity by entering the amount you want or by clicking the 'remove product' box. Then press 'Update' to change the quantity required. If you select an item that is out of stock you will be shown a message to this effect. Please lower the quantity if possible, or remove the item from your shopping basket. You will not be able to proceed to Checkout until this has been done. Login/Register your details
If you have shopped with us before you can login to your account. If you have forgotten your password we will send you a new one. If you are registering for the first time, please provide the details requested to enable you to shop more quickly and securely for future transactions. How do I arrange a different address?
Once you have added the products you wish to purchase to your shopping cart, click on the 'Continue to checkout' button. Here you will have the option to deliver to a different address; click on the 'Change Address' button and fill in the new address. This may affect the Post and Packing cost if the new delivery address is outside the UK. Once you have completed this, click on 'Continue' and go through to Payment. Delivery charges
These are calculated according to the number of items ordered, which reflects the postage, the packing and the staffing cost. Please see Delivery for the full details of post and packing charges. If you have any problems, please contact us to discuss them at websales@efdss.org Tickets: *For CSH events we no longer send out tickets by post.* Please print out your order confirmation or note down your order number and bring it with you, along with a form of identification, to gain entry to the event. No refunds and returns. Payment
Your payment will be processed through HSBC's secure ePayments facility.The following credit and debit cards are accepted: Visa (all types), Mastercard, UKMaestro, Maestro, Electron, Solo. Your card/account will be debited when the transaction is completed. To order, you can now use our dedicated shopping cart as you go along. Once you have filled your basket, continue to checkout and pay by HSBC Secure ePayments. 
This is one of the safest ways to pay on the internet as it doesn't involve any third party involvement. You actually pay straight into our merchant bank. We now also take the full range of Debit and Credit cards including switch. 
Tax: All prices are inclusive of UK VAT (currently 15% for standard items). This is also levied on all goods shipped within the European Community unless the recipient is VAT registered, in which case the transaction will be zero rated. For countries outside of the EC, all goods are treated as zero rated. The correct calculations will be made according to the delivery address and details provided. Terms & Conditions of Trade
We will use our best endeavours to keep all of our customers happy, to supply them with the right goods, at the right price within an agreed timescale. Occasionally things do go wrong. If there is an error we will do our best to put things right. Contact Information
Telephone: 020 7485 2206
Email: websales@efdss.org Trading Address
The English Folk Dance and Song Society
Cecil Sharp House
2 Regent's Park Road
LONDON, NW1 7AY See also Customer Services - How do I return goods? Guarantee: Should you need to return the item for any reason, please contact us for a "returns authorisation". We are happy to refund the cost of any article should it not be satisfactory for any reason. The goods must be in an unused state with undamaged and original packaging and we should be notified within 14 days of your receipt of the goods. If there is a fault with the goods we undertake to replace the item at our discretion. The replaced item will be shipped back to you free of charge. The basis for the guarantee will be that as supplied by the manufacturer. This guarantee is in addition to your statutory rights which remain unaffected. Any contract will be governed by English law E&OE |
